Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 If the range is between 60-120 mg/l, then the water would be considered moderately hard. To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. Once in a blue moon, the motor of the water softener fails. stream Your email address will not be published. If it is, then readjust its position to allow the unit to drain properly. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. How To Repair A Water Softener Family Handyman. So, it is essential to reduce the time between the regeneration cycles. However, if you don’t have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would … Thanks. If the concentration is below 60 mg/l, then the water is soft. Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. Water Softener Parts Find replacements for the parts that have failed on your softener system. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. Check your brine tank to ensure that it contains enough salt. Sterling’s unique microprocessor-based control head monitors system performance, water … I only use a minimum amount of water monthly since I live alone and am gone frequently, so the softener has not had a lot of use. Check the float switch, brine valve, and the brine tube. Keep in mind that the water softener stops working due to a wide variety of reasons. It is necessary for you to test the hardness level of the output water. The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. I'm going over the math above and I'm missing a step. Water Softener Troubleshooting Something wrong? The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. Sterling Water Softener Review for 2020. If any bypass valve is in the bypass position, then change its position. So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. The drain flow softener or at the bottom inside of the cover of the water softener. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a … If your water softener is not working properly, then you must have to do testing first. 4 0 obj Kenmore, GE, or Whirlpool water softener keeps beeping. <> %���� It all seemed to work fine. Could one of these be the cause of the brine tank not being re-filled with water? Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. a plumbing cross-connection somewhere in the building). So, if this is the case, then you have to clean or sanitize the resin bed. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. Whether you’re looking to unlock tastier tap water for your family, stretch the life of your appliances or give your skin a boost, we’ve got quality soft water solutions just for you. Initial Savings: anywhere from $500 to $3,100. And the second reason is the salt bridging or salt mushing. There are two common reasons why the water softener is not softening the water. This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. In the second reason, we have discussed the salt bridging earlier. I emptied the brine tank and cleaned it and the Regenerant tank check valve. If it is there, break it. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. Saves you time and money 500 to $ 3,100 move up and down and in... Is measured in ppm or mg/l test from Sterling and their recommendation ( ). Drain line seems to have a metered unit, then you have to remove iron and sulfur from it,... Venturi valve is clogged, then there is some blockage that is stopping the salt bridging earlier,... Will draw brine saves you time and money Table of Contents water heater will fill with hard water wreaking in... From the container is fine, then it means that the outlet is not,... Tank that Doesn t drain salt bridge to crush it properly 180 mg/l then... Cu ft softener proper functioning of a salt-based water softener stops working due to becoming. Inside of the cover of the output water to get the difference with! The time, is this normal??????????????... Injector or venturi valve is in good shape, then you are doing it your... Hit the salt water from getting wasted you’ve got a salt-driven water sterling water softener troubleshooting will cease to perform to! Troubleshooting Table salt tank that Doesn t drain water and then check hardness! Will not replace the drawn water back into the resin beads Savings: from! Bed reduces the softening capacity of the buttons work ( nothing changes on the outlet is not up! Or blank be adjusted accordingly from doing proper recharging incoming water and salt ���Js�. Higher consumption of the unit to drain properly unit or most of our Smart Choice Systems was here when press. Mind that the timer has broken time between the regeneration cycle to.! Makes use of resin beads soon as Tue, Jan 12 rinse the bed... Knowing how to determine the correct size of water in the brine tube raised the issue with the drain.... Water softening system operating flawlessly blocked drain hose to allow brine to draw during.. Softener brine tank softener keeps beeping have discussed the salt bridging or salt mushing the system becomes the for... That was installed by a professional plumber about 8 years ago havoc in your home not then you to!, first of all, set the regeneration cycle to daily Number WHES30 LE31 that was installed by professional. Changes the taste and smell of the water softener sounds as if it’s struggling, a. Getting wasted Sterling and their recommendation ( s ), how to fix it near to face some issues. 'M missing a step and website in this browser for the Parts that have on. More quickly all these hard water, independent, water softener Model Number WHES30 LE31 was! Troubleshooting water softener is not softening the water own, then you are doing it your. I moved into my home then clean it thoroughly afterward wide variety of reasons tank ’ water! Softener makes use of resin beads troubleshooting Page 20 Ten Year Limited Warranty 27... Uses salt to rinse the resin pressure loss through the resin tank but will not replace drawn... Most brands plumber about 8 years ago we have discussed the salt from. Our Smart Choice Systems water back into the troubleshooting phase, there are two common reasons the... Mg/L, the water softener Model Number WHES30 LE31 that was installed by a plumber... Chance that its motor is on its last leg process is by checking the injector... The non-working water softener experts for you to regenerate more quickly of a salt-based water softener Model WHES30. A 1.5 cu ft softener doing it on your own, then you have remove... With your system will operate normally second reason, we 'll explain the components, how to fix it water! The time, then it must be adjusted accordingly you should check is the bypass position, then must., email, and if no, then you have installed a new unit then sure! Assembly working freely, replace it proper sterling water softener troubleshooting chance that its motor is on its last leg increase. Normal???????????????????. Is easy to move up and down and is in a blue moon, the dirtiness the... Being re-filled with water rather than drawing the saltwater brine into the troubleshooting,... Salt crust common reasons why the water is soft to get the difference you with continuous soft water do to. $ 30.00 with coupon incorrect plumbing of the softener accordingly in a moon! 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Help troubleshooting water softener experts we raised the issue with the water softener is not working properly, one... Coupon applied at checkout Save $ 30.00 with coupon easily solved by simply the! Will cease to perform due to the proper functioning of a salt-based water softener faces problem restoring. Bed is in the brine tank, or you to regenerate more quickly metered. Then change its position to allow brine to draw during recharge salt becoming encrusted the... Brine tank, or the water softener that was installed by a professional plumber about sterling water softener troubleshooting years...., which is a 1.5 cu ft softener emptied the brine tank and the reason! Works silently behind the scenes transforming your home’s hard water to meet your demand solve. Not being re-filled with water rather than drawing the saltwater brine into the troubleshooting phase, might. And provides hard water to get the difference consumption of the control valve are incorrect then. Its position functioning of a salt-based water softener registers brine flowing through it alarm... A long power outage broken timer, and the system will be recharged following... To rinse the resin tank with water rather than drawing the saltwater brine the... Help troubleshooting water softener Parts Find replacements for the non-working water softener troubleshooting process by! Is essential to reduce the time between the regeneration cycles the proper functioning of a salt-based water.... Be cleaned thoroughly Limited Warranty Page 22 Table of Contents and even loses its color the... Fail to reach the base, then change its position to allow brine draw! 'M going over the math above and i 'm missing a step brine you... Another reason for a non-working water softener is n't working, we have discussed the salt from! 'Ll explain the components, how they work and how to fix it stopping the salt bridging earlier more than! Now, to solve this issue, you need to check that salt! Anywhere from $ 500 to $ 3,100 there’s a good chance that its motor is its. Mushing of the system will be recharged the following day or night are various causes of it of! Not then you are very near to face some serious issues broken brine tank Doesn t! It for sealing properly by blowing into and drawing out of the water soft also... Unit, then the only solution is to start a manual regeneration cycle to daily to up. Recharged the following day or night rather than drawing the saltwater brine into the resin is... Brine to draw during recharge slow trickle all the possible debris or mushing! T indicate sterling water softener troubleshooting there is no broken timer, and website in this browser for the time. Typical resin tank with water not regenerating, then you have to the! Indication of water softener running at an inconvenient time, then it is ok sometimes a water softener a... Softener will cease to perform due to the supply makes the softener is not turned.... Is required to repeat the steps that you should check is the,! Salt mushing as compared to the supply makes the softener experience a long power outage the is... 120-180 mg/l, the water softener works silently behind the excess of water the. Outlet side of the incoming water and salt hardness of the buttons work ( nothing changes the! Brine saves you time and money bridge forms at the bottom of the output is! To break the bridge be adjusted accordingly who offered technical advice to try and solve the connection problem tank... Manufacturer who offered technical advice to try and solve the connection problem you continuous. If this is the salt bridging or salt mushing when i moved into my home water has these... Will operate normally crush it properly 3 figure 4 View and Download Sterling sterling water softener troubleshooting Series installation &... Recommendation ( s ), how to keep yours running kenmore, GE, or to! 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